Consulting Services
Our Consulting Expertise
Club Operational Audits
Member & Community Surveys
Brand Development
Membership Marketing

Strategic Planning 
Club Operating Documents 
Governance/Document Review
Human Resource Services


Private Club Associates
Macon Offices:
544 Mulberry Street, Suite 200
Macon, GA 31201
Phone 478.741.7996
Fax 478.741.6743 info@privateclubassociates.com

Atlanta Offices:
2750 Holcomb Bridge Rd, Suite 220
Alpharetta, GA 30022
Phone 678.585.9120
Fax 678.585.9122

Membership & Community Surveys

Understanding if your club is successfully delivering the experience that your customers expect is vital to maintaining a competitive position in the marketplace. Using the market research techniques of leading consumer brands, PCA can develop a cost-effective customer feedback program for your club that uses online tools linked to your website such as comprehensive annual member surveys, brief everyday golfer feedback or even post tournament/banquet questionnaires.

At PCA, we believe that effective surveys are more than a single document.  Effective surveys are a process.  From start to finish, those administering and participating in the survey both have individual expectations.  Subsequent to surveying your customers taking the next step and leveraging the information gathered, the development and communication of strategic action plans to improve operations is an intergral part of the survey process.

 
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